Mappls Mall ONDC Shipping Policy

Introduction

This Shipping Policy outlines the terms and conditions that govern the delivery of products purchased through the Mappls Mall ONDC App (the "App"). By placing an order through the App, you (the "Buyer") agree to be bound by this Shipping Policy.

Order Processing

Once you place an order on the App, the Seller App will process and fulfill the order. Processing time may vary depending on the seller and the availability of the product. You will be notified within the App about the estimated processing time for your order.

Shipping Methods and Costs

Shipping methods and costs will be determined by the seller and displayed at checkout. The App will display the seller's chosen shipping method and cost.

Delivery Times

Estimated delivery times (TAT) will be clearly displayed on the order detail page for each item. This will give you a transparent view of when to expect your purchase. The TAT may vary depending on the seller's location and the Buyer's delivery address. The App will provide tracking information for orders once they are shipped.

Delivery Area

Sellers on the Mappls ONDC platform may have restrictions on their delivery areas. The App will clearly indicate if a seller's products cannot be delivered to the Buyer's address.

Returns and Exchanges

The return and exchange policy for products purchased on the App will be determined by the seller and displayed on the product page and/or during checkout. The Mappls ONDC Buyer App may facilitate the return process by providing options to initiate a return request within the App. However, the return and exchange requests will be handled by the sellers according to their individual policies.

Contact Us

If you have any questions about this Shipping Policy, please contact us through the App or at mall_support@mappls.com.