Privacy Policy for Mappls Mall ONDC

This Privacy Policy ("Policy") explains how Vidteq India Private Limited ("Vidteq," "we," "us," or "our") collects, uses, shares, and safeguards personal information from users ("you," "your," or "user") when you access or use the Mappls Mall ONDC application ("Mappls Mall" or "Platform") and its associated services. This Policy is designed to help you understand our practices regarding your personal information and your privacy rights.

1. Information We Collect

We collect information to provide better services to all our users. The information we collect may include:

1.1. Personal Information

Personal information refers to information that identifies, relates to, describes, or can reasonably be associated with you. This may include:

• Contact Information: Name, email address, phone number, and postal address.

• Account Information: Usernames, passwords, and other registration details.

•  Payment Information: Credit/debit card details, UPI information, and other financial data necessary to process payments.

•  Identification Documents: In specific cases (e.g., purchasing pharmaceutical products), we may require and store copies of government-issued identification or medical prescriptions.

 1.2. Usage Data

We collect information about your interactions with the Platform, including:

• Log Data: IP address, browser type, operating system, device type, access times, pages viewed, and the web page you visited before navigating to our Platform.

• Interaction Data: Actions taken on the Platform, such as clicks, scrolling, searches, and other user interactions.

1.3. Device Information

Details about the device you use to access the Platform, including:

• Device Type: Mobile phone, tablet, or computer.

• Device Identifiers: Unique device ID, operating system version, and hardware model.

• Network Information: Mobile network, IP address, and signal strength.

1.4. Location Data

We may collect geolocation data to provide services that are relevant to your location:

• Precise Location Data: When you allow the Platform to access your device's location through GPS, Wi-Fi, or other geolocation technologies.

• Approximate Location Data: Based on your IP address or the location data provided by your mobile network.

1.5. Transactional Information

Information related to your transactions on the Platform, including:

• Order History: Details of the products or services purchased, order value, time, and date.

• Delivery Information: Addresses for shipping and delivery preferences.

2. How We Use Your Information

We use the collected information for various purposes, including:

2.1. Service Provision

• To process your registration, manage your account, and facilitate your access to our Platform.

• To process your orders, payments, and refunds and ensure the delivery of purchased goods or services.

• To provide customer support, address queries, and resolve complaints.

2.2. Improvement and Personalization

• To enhance the functionality of the Platform, troubleshoot issues, perform data analysis, and improve user experience.

• To customize the content and recommendations displayed on the Platform based on your interests and past interactions.

2.3. Marketing and Promotional Activities

To send you promotional messages, marketing communications, and offers that may be of interest to you. You can opt out of these communications by adjusting your settings or contacting us.

2.4. Mailing List

We may occasionally email registered users to notify them about new alerts regarding Products and Services. This list will never be sold, traded, or rented to others. You can add or remove yourself from this list by visiting our support page.

2.5. Legal Compliance and Security

• To detect, prevent, and investigate fraud, unauthorized access, or illegal activities.

• To comply with legal obligations, regulations, and lawful requests from public authorities.

• To enforce our Terms and Conditions and other policies.

3. Sharing of Your Information

Your personal information may be shared in the following scenarios:

3.1. With Sellers and Logistic Partners

• For order processing, delivery, and fulfillment, we may share your name, contact details, delivery address, and order details with Sellers and third-party logistics partners.

3.2. With Third-Party Service Providers

• We may share information with service providers who perform services on our behalf, such as payment processing, customer support, email and SMS communication, marketing, data analysis, and infrastructure support.

3.3. With Affiliates and Business Partners

• We may share your information with our affiliates and subsidiaries to provide, improve, and develop our services.

3.4. Disclosure to Outside Parties

• Vidteq and its associated companies, such as CE Info Systems Ltd., do not sell, trade, or rent your personal information to others. We may, however, provide aggregate statistics about our customers, sales, traffic patterns, and related website information to reputable third parties. These statistics do not include any personally identifiable information.

3.5. Legal Disclosures

We may disclose personal information:

• To comply with any applicable law, regulation, legal process, or enforceable governmental request.

• To enforce or apply the terms of any of our user agreements.

• To detect, prevent, or address fraud, security, or technical issues.

• To protect the rights, property, or safety of Vidteq, our users, or others.

• To protect against harm to the rights, property, or safety of the Company, our users, or the public as required or permitted by law.

4. Your Consent

By using the Products and Services, you consent to the collection and use of information by Vidteq and its associates. If we decide to change our Privacy Policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it. Regardless of any changes we make to our Privacy Policy, we will always use your personal information in accordance with the version of the policy in place at the time you provided your information, unless you give your express consent for us to do otherwise.

5. Our Use of Cooakies

When we provide services, we want to make them easy, useful, and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. These pieces of information are used to improve services for you, such as:

• Recognizing that you may already have given a username and password, so you don't need to do it for every web page requested.

• Evaluating how many people are using the Products and Services, so that they can be made easier, faster, and more convenient to use.

• Analyzing anonymous data to help us understand how people interact with the Products and Services so that we can make them better.

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the Platform.

6. Data Retention

• We retain your personal data only as long as it is necessary to provide you with our services and fulfill the purposes described in this Policy. We may also retain information to comply with our legal obligations, resolve disputes, and enforce our agreements.

• Once personal data is no longer needed for these purposes, we securely delete or anonymize it.

7. Security of Your Information

We implement a variety of technical, administrative, and physical security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction. These measures include:

- Data Encryption: Encrypting sensitive data during transmission and at rest.

- Access Controls: Restricting access to personal data to authorized employees, contractors, and agents.

- Regular Security Audits: Periodically reviewing our data collection, storage, and processing practices to prevent unauthorized access.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

- Access and Correction: You have the right to request access to your personal data and to correct any inaccuracies.

- Deletion: You can request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations).

- Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.

- Objection and Restriction: You can object to or request the restriction of processing your data under certain circumstances.

- Withdraw Consent: If we process your data based on your consent, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at contact@mappls.com  

9. Third-Party Links and Content

Our Platform may contain links to third-party websites, products, or services. Please note that we are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We encourage you to review this Policy periodically to stay informed about how we protect your information.